Requesting a Refund for Government Payments
Halich Bakasha LeHechzer Agra
הליך בקשה להחזר אגרה
Last updated: 02.07.2023
When a citizen uses a credit card to make a payment or overpayment to a government office online, under various circumstances a refund can be requested.
Valid reasons for requesting a refund:
- The requested and paid-for service was not provided within the time frame as stated by the government office
- An overpayment was made due to an accidental overcharge
- The law provides an exemption from payment
- A legal decision or court order awards the individual with the right to a refund
Timeline
- A refund request will be processed within 10 business days.
- Refunds from the Population and Immigration Authority will be processed within three months
For clarification regarding your particular refund you should contact the specific government office you are dealing with.
How to submit a refund request?
- In order to request a refund, you need to fill out the following form (Hebrew only) and once completed click “send” at the bottom of the page.
- You will need to upload a copy of your payment receipt.
- You will also need to write an explanation why you believe you should receive a refund and upload a proof or document substantiating your claim.
- Once submitted you should receive an automatic reply to your email address with all the details of your request.
Technical support
For more information, see the government page here.
For technical support you can contact the Israel National Digital Agency central support center, Sunday to Thursday from 08:00 – 19:00 by phone: dial 1299 or email at moked@mail.gov.il