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🛡️ Do you think a public body acted improperly?
Where can you turn? 📢
✍️ About a month ago, we published a post about the option of contacting the public inquiries and complaints departments in public institutions.
❓What happens if you don’t receive a response there either?
🏛️ You can contact the Public Complaints Commission at the State Comptroller’s Office.
⚖️ Anyone can lodge a complaint about an act or an issue handled poorly, committed in violation of the law, without authority, or that involves clear/blatant injustice.”
✅ Who can you complain about?
🔹 Government ministries
🔹 Local authorities
🔹 Public institutions and bodies such as the National Insurance Institute, health funds, the Electric Company, universities and more.
📌 Important to know:
🔸 The procedure is free and there is no need for a lawyer
🔸 Anyone may file a complaint (citizen, resident, foreign worker, refugee or tourist), at any age
🔸 You can file a complaint up to one year from the date of the act or from the day you learned about it (except in exceptional cases)
📝 How do you file a complaint?
🖥️ Online form: https://complaint.mevaker.gov.il/
📧 Email: ombudsman@mevaker.gov.il
🎥 Zoom: Write to ombudsman@mevaker.gov.il and they will get back to you to coordinate
📮 By mail: 2 Mevaker HaMedina St., PO Box 1081, Jerusalem 9101001
📠 By fax: 02-6665204
🏢 Orally or in writing: At one of the Commission’s offices in Jerusalem, Tel Aviv, Haifa, Nof HaGalil, Beer Sheva and Lod
🤝 The commission will review the complaint, and if a deficiency is found that requires correction, it will instruct the public body on how to correct it and update you with the results
☎️ Main office: 02-6665000
🌐 For more information: www.mevaker.gov.il
Exercise the rights you’re entitled to ✨💙
📱 Was the information useful to you? Share it!
To follow the Ministry of Aliyah and Integration channel: https://go.gov.il/wa-en